the natural way to care for your pets

terms and conditions

1. All goods remain the property of Derbyshire Fox Rescue until paid for in full.

2. All goods carry manufactures guarantee and warranties. A valid receipt must accompany any returns in the event of a claim under the manufacturers guarantee. Returns will be made at the customers expense.

3. Damages, shortages or faulty goods should be notified within 24 hrs. Pictures of damages are needed in the event of an insurance claim

4. Damaged goods may be repaired or replaced at Derbyshire Fox Rescue discretion.

5. Please call or email with details of returns before sending.

6. RETURNS: Notification of impending return must be made within Seven (7) working days of receipt of the your item. Initial delivery charges will not be refunded. The cost of the return lies with the customer.

Returns are accepted up to (7) days from delivery. We recommend recorded signed for or a courier service is used.

IMPORTANT NOTE: this does not in any way affect your statutory rights.

7. English law applies on all transactions.

8. Derbyshire Fox Rescue denies any liability for any consequential loss or damaged or faulty items, delay in despatch or delays by carriers.

9. Photographs and dimensions included are for guidance purpose only.

10. Derbyshire Fox Rescue reserves the right to change prices without notification.

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